POS Systems vs. Merchant Services: What’s the Difference?

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What Does Merchant Services Mean?

The term “merchant services” is often simply called credit card processing. It refers primarily to the services and equipment that B2C businesses rely on to accept and process payments from their customers via credit cards, debit cards, and electronic payment methods.

Banks typically provide merchant services through an account that the merchant opens to facilitate credit card processing. Merchant services are required to set up point of sale (POS) systems, online payment gateways, and eCommerce platforms.

See also: How to Prevent Data Breach: A Guide For eCommerce Retailers

Merchant services also sometimes refer broadly to the businesses that facilitate the transactions. Again, these businesses are also often referred to as credit card processors, or, simply, processors. For their part, the processor is the business that takes a small percentage of each transaction.

What Does a Merchant Services Provider Do?

Merchant services facilitate the transaction of money from a customer’s bank account or credit card account to your company’s bank account. Here’s what a merchant services provider typically does:

  • Authorizes (or denies) the transaction
  • Collects the funds from the issuing bank (the institution that issued the credit or debit card)
  • Sends the funds to the merchant – minus interchange and other fees

The acceptance of credit and debit cards follows the following process:

  • The customer gives their debit or credit card to the cashier or enters the payment information online
  • The payment details are sent to the acquiring bank (the merchant’s financial institution)
  • The acquiring bank, in turn, sends the transaction to a payment processor through the appropriate card association (Visa, MasterCard, Discover, American Express)
  • The card association sends the transaction to the issuing bank (the financial institution that issued the credit card), then requests approval
  • The issuing bank, in turn, sends an approval code to the card association, if the transaction is approved
  • The card association sends the authorization code to the acquiring bank
  • The acquiring bank sends the approval code to the merchant’s payment terminal
  • The terminal prints a receipt for the customer to sign
  • On the consumer side, at the end of the billing term, the issuing bank charges the customer for the fees incurred during the term
  • The customer pays the credit card bill to the issuing bank
  • On the merchant side, the money earned is typically batched at the end of each business day and the money deposited into the business bank account within 24-72 hours
  • All processing fees are deducted from this total by the merchant service provider prior to the money being deposited

What Kind Of Merchant Services Does Your Store Need? 

When you turn to an experienced merchant services provider, you’ll need to be supported every step of the way as you implement this integral part of your business into your operations.

  • A payment processor: A payment processor/merchant service provider handles the credit card transaction process by acting as an intermediary between the merchant and the financial institutions involved. The processor charges a small fee on each transaction. This cost varies between processing solution, so choosing a payment processor that is fair and transparent is imperative. 
  • A merchant account: Simply put, a merchant account is a commercial bank account that allows a business to accept and process electronic payment card transactions. Merchant accounts require a business to partner with an acquiring bank that helps facilitate all communications in an electronic payment transaction. Merchant account partnerships are also critical for online businesses.
  • A payment gateway: Payment gateways read and transfer eCommerce payment information from a customer to a merchant’s bank account. Its purpose is to capture the data, ensure that funds are available, and get the merchant paid. All online businesses must establish a reliable and secure payment gateway through their website.
  • A credit card processing terminal: The credit card processing terminal allows the merchant or customer to insert, swipe, or tap their payment method. They are typically connected to point of sale system through a simple integration.

Some businesses start by working first with a merchant service provider. In this case, they get the business set up with their credit card processing and find a compatible POS solution. In other cases, businesses start with a POS solution and then find an integrated merchant service provider afterward. 

Today, many POS and merchant service providers have combined their operations into one solution. While it’s perhaps more convenient to have a single system, this almost always comes at a premium: such solutions charge inflated processing rates, often costing business additionals thousands of dollars each month.

Choosing The Right POS system

There are a few things to consider when choosing your POS provider. Ultimately, the decision comes down to the features, service, and cost.

See also: How Does a POS System Work? 5 Common Point of Sale Questions

Contactless payments are possible via most credit and debit cards, Apple Pay, Android Pay, Google Pay, and other various devices that use near field communication (NFC) or radio frequency identification (RFID).

Mobile payments are payments made for a product or service through a portable electronic device such as a tablet or cell phone. Mobile payment technology can also be enabled through applications such as PayPal and Venmo.

A modern POS should accept a wide variety of payment methods in order to provide additional convenience for their customers.

A good point of sale software should be able to offer you the integrations necessary for your specific business to function properly. Such POS integrations commonly enable eCommerce capabilities, accounting/payroll, scheduling, loyalty, and CRM solutions.

Still, there are a variety of more niche integrations that many retailers look for.

Likewise, there is a wide range of POS features that businesses must consider when shopping for their point of sale. These often include inventory management, product and sales reporting, employee management, customer relationship management, and many more. Make a list of your most important features prior to starting the shopping process.

Finally, the price matters. POS hardware and software come in a wide price range. Determine your budget beforehand. Part of the cost will be your credit card processing. While there are some ways to lower your fees, the most important step is finding a fair and reliable merchant service provider. KORONA POS is one of the few remaining point of sale solutions that allow businesses to choose any major credit card processing solution. Having such a choice allows them to find more affordable options, avoid long-term contracts, and negotiate against fees and surcharges. Learn more about credit card processing cost comparison with KORONA POS in the video below.

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